Avis Rent A Car Dubrovnik in Dubrovnik

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  Dennis Köhler

  :: 06 December 2017 23:16:58

  Never rent a car here!! I had booked a car for two days, got a VW Fox. Already upon car receipt I noted two damages that had not been documented in the papers. When returning the car the Avis people performed an extremely detailed check and finally found a small scratch at the underside of the front spoiler, at a position where under normal circumstances when getting the keys I had no chance to realize it without crawling around the car on my knees. I was charged EUR 160 for this damage which I was not responsible for. The Avis people didn't care about my reasoning, they even clearly and absolutely unashamedly stated that it makes no difference at all whether I had actually caused this damage or not. As it is not documented in the papers I would have to pay for it in any case. I tried to sort that out with Avis customer service (first German customer service, which was a complete disaster, then Croatian customer service). To make a long story short - they simply didn't care. They "have to follow their procedures", so I was told, and also it didn't play a role that I'm a regular Avis customer and could proof a high number of rental agreements from the recent years. From Avis I would expect a professional behaviour, but Avis Dubrovnik is not better than any local low budget car rental company. To me this case shows evidence of systematic customer rip-off. I can only warn everybody of renting a car here!!!

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  Martin Schlager

  :: 01 October 2017 08:28:02

  Auf keinen Fall hier ein Auto mieten. Wir buchten den Leihwagen um € 94,—, es wurden jedoch € 180,— von der Kreditkarte abgebucht. Wahrscheinlich deshalb, weil wir Kroatien für einen Tagesausflug verlassen haben. Es wurde absichtlich verschwiegen, dass hier sehr hohe Gebühren anfallen, um ordentlich Geld zu verdienen!!! Außerdem hatte das Fahrzeug extrem viele Schäden. Ziemlich sicher wird auch hier versucht, dem Kunden Geld aus der Tasche zu ziehen, ohne dass die Schäden danach repariert werden. Hier heißt es extrem aufpassen und über alles informieren!!!

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  Steven Sperling

  :: 22 September 2017 23:46:39

  Rented a car here August 26th. Since we were renting the car in Dubrovnik and driving through the Bosnia border we were told we need a "Green Card" at the absolutely ridiculous price of around 90 Euros. I told the woman I did not want the "Green Card" but she refused to rent me the vehicle without one. I crossed through Bosnia twice during the trip and not once was I ever asked for this expensive "Green Card" Avis told me I needed. I later inquired with Enterprise just down the street which has no charge for the same "Green Card." I luckily got the car I ordered but it was physically in terrible condition. It took almost 10 minutes going over it with the employee because he had to mark down all the damage to the car. The interior was filthy and definitely hadn't been detailed in some time. The seats were stained and the inside of the windshield was so dirty I had to pull over at one point and clean it. This Avis location is an absolute embarrassment to the company I would recommend avoiding it at all costs.

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  Jan Catteeuw

  :: 30 August 2017 21:33:53

  Opgehaald in Zagreb,afgeleverd in Dubrovnik,zoals afgesproken, auto upgrade gekregen,een heel verhaal erover gemaakt hoe veel geluk dat wij die dag hadden dat we die veel betere auto kregen! Een opel insignia vol krassen,waar ik fotos van genomen heb,een gebrekkige airco bij temperaturen van ong 40 graden! Bij aflevering.... alles in orde? Ja hoor meneer. En toch,bij thuiskomst,na een dag of drie,2 x 71€ van mijn kredietkaart.Waarom?????

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  Alessio Sportelli

  :: 22 August 2017 08:05:22

  Ho prenotato una Polo, mi hanno consegnato una Golf con soli 1500km, perfetta, senza pagaru niente in piú. Se volete passare dalla Bosnia la tassa é di 84 euro circa. Tutto perfetto